Monext Online API

All Systems Operational

Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Hotfix Release V25.6.1 - 16/06/2025 6am-7am CET Jun 16, 2025 06:00-07:00 CEST

We will be undergoing scheduled maintenance during this time.

Monext Online Team
Posted on Jun 13, 2025 - 11:36 CEST
Jun 15, 2025

No incidents reported today.

Jun 14, 2025
[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Resolved - Issue resolved at 17h44, confimerd by Transactis
Jun 14, 18:02 CEST
Identified - Transactis has confirmed the incident
Still ongoing from their side
Jun 14, 16:21 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01909 – SBank server Internal error" messages
Date: from 15:15 AM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Société Générale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jun 14, 15:35 CEST
Jun 13, 2025
[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Resolved - This incident has been resolved
Jun 13, 12:55 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 13, 12:20 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.45 AM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Société Générale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jun 13, 12:11 CEST
Jun 12, 2025

No incidents reported.

Jun 11, 2025
[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release 25.6 - 11/06/2025 4am CET
Completed - The scheduled maintenance has been completed.
Jun 11, 05:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Jun 5, 17:58 CEST
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
[PRODUCTION] [PARTIAL OUTAGE] [PAYPAL] - Some merchants may experience disruption on PAYPAL payments
Resolved - This incident has been resolved.
Jun 2, 21:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 20:49 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 2, 20:21 CEST
Investigating - Impacted: merchants providing PAYPAL payment facility

Symptoms:
- PAYPAL payments may be in error
- Merchants may notice an increase in "02101 - transaction refused" messages

Date: from 07.30 PM CET
Root Cause : Partner

We are working and contacting our partner to resolve the issue as quickly as possible.

Payline Team
Jun 2, 19:56 CEST
Jun 1, 2025

No incidents reported.

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