Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021
Resolved - This incident has been resolved.
May 5, 20:16 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard
Date: from 7.59PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
May 5, 20:07 CEST
May 4, 2021

No incidents reported.

May 3, 2021
Resolved - This incident has been resolved.
May 3, 11:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 10:51 CEST
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls

Date: from 6.45AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
May 3, 09:53 CEST
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident has been resolved.
May 1, 07:28 CEST
Monitoring - We note the end of the errors since 7:34 pm CET.
Our teams continue to monitor the flows
Apr 30, 20:04 CEST
Update - The 3DS system is experiencing a major malfunction.

The issuers and schemes are working to resolve the problem.
It seems that the situation is being improved.
Apr 30, 19:12 CEST
Update - We are continuing to work on a fix for this issue.
Apr 30, 17:07 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: VISA
Date: from 4.55PM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Apr 30, 17:06 CEST
Resolved - This incident has been resolved.
May 1, 07:27 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
3DSecure authentication may not be possible
Merchants may notice an increase in "02324 - session expired" messages
Banks: Caisse Epargne (Natixis), La banque postale
Date: from 4.45PM CET
We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Apr 30, 16:54 CEST
Apr 30, 2021
Apr 29, 2021
Resolved - We have received a confirmation of issue on ACS world line. We no longer detect error since 10:45 a.m.
Apr 29, 10:55 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis), La banque postale and BNPP
Date: from 10.00AM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Apr 29, 10:13 CEST
Completed - The scheduled maintenance has been completed.
Apr 29, 06:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Apr 28, 11:48 CEST
Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 11:06 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:20 CEST
Scheduled - Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 28, 10:14 CEST
Apr 27, 2021
Resolved - End of errors on 3dsecure payments at 12:30 p.m.
Apr 27, 12:49 CEST
Identified - We received from world line a confirmation of an incident on their ACS. 3DS payment system still disrupted
Apr 27, 12:08 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Credit Mutuel
Date: from 10.50AM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Apr 27, 11:25 CEST
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 00:00 CEST
Scheduled - Updates/Upgrades of our Network infrastructure will be carried out on our main data centre.
Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 26, 15:03 CEST
Apr 26, 2021
Resolved - This incident has been resolved.
Apr 26, 12:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 12:07 CEST
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 11.48AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 26, 11:51 CEST
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021
Resolved - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls

Date: from 6:36 PM CET

Switch to our secondary site at 6:50 p.m needed to stabilized the situation.
We fixed the issue and switched back to the primary site at 7:50 p.m.

Sorry for the inconvenience.

Payline Team
Apr 22, 20:36 CEST
Investigating - Nous avons détecté des perturbations sur un des composants de Payline. Les analyses sont en cours.
Apr 22, 18:52 CEST
Resolved - Urgent switch to our secondary site at 3:26 p.m. We no longer detect an error since this switch. Correction of the nominal site and return to the nominal site at 3:56 p.m. This incident has been resolved
Apr 22, 16:16 CEST
Investigating - Impacted: merchants using 3DSv2 payment processing
Date: from 3.20PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 22, 15:31 CEST