Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 15:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 15:08 CEST
Identified - Impacted: every merchant using Payline Fraud Detection Engine
Symptoms: payments returning a "04901 - System error" message
Date: from 2.30PM CET

Some merchants may experience a high rate of "04901 - System error" on payment processing.

We are working to resolve the issue as quickly as possible.

Payline Team
Sep 24, 14:34 CEST
Sep 23, 2021

No incidents reported.

Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:30 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Sep 21, 11:14 CEST
Resolved - This incident has been resolved.
Sep 22, 09:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 07:58 CEST
Identified - Impacted: every merchant using Payline Fraud Detection Engine
Symptoms: payments returning a "04901 - System error" message
Date: from 7.20AM CET

Some merchants may experience a high rate of "04901 - System error" on payment processing.

We are working to resolve the issue as quickly as possible.

Payline Team
Sep 22, 07:36 CEST
Completed - The scheduled maintenance has been completed.
Sep 22, 05:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 CEST
Scheduled - As part of our engagement to improve Payline scalability and performances, we will be carrying out planned operations on our main data centre storage infrastructure.

Payment processing will be routed to our backup data centre during these operations to avoid disruption.

Payline Team
Sep 21, 15:49 CEST
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard
Date: from 0.10 to 0.45 AM CET



Payline Team
Sep 17, 01:26 CEST
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:30 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Sep 14, 16:26 CEST
Resolved - End of errors at 07:40AM CET
Sep 15, 08:27 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: VISA
Date: from 4:30AM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Sep 15, 06:12 CEST
Completed - The scheduled maintenance has been completed.
Sep 15, 06:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:04 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Sep 14, 15:51 CEST
Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 17:11 CEST
Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
- Date: from 3.38PM CET

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Sep 14, 16:31 CEST
Resolved - This incident has been resolved.
Sep 14, 16:08 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
3DSecure authentication may not be possible
Merchants may notice an increase in "02324 - session expired" messages
Banks: Caisse Epargne (Natixis)
Date: from 2.15PM CET
We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Sep 14, 14:46 CEST
Resolved - This incident has been resolved.
Sep 14, 16:07 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: Mastercard
Date: from 3.25PM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Sep 14, 15:32 CEST
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.