Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Posted on Jul 27, 11:58 CEST
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 02:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:30 CEST
Scheduled - Update of our network infrastructure related to our 3DSecure facility.

Payline Team
Jul 26, 11:36 CEST
Jul 26, 2021

No incidents reported.

Jul 25, 2021
Resolved - This incident has been resolved.
Jul 25, 22:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 16:39 CEST
Update - We are continuing to investigate this issue.
Jul 25, 14:57 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis)
Date: from 11.30 PM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Jul 25, 13:50 CEST
Resolved - This incident has been resolved.
Jul 25, 15:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 14:56 CEST
Investigating - Impacted: merchants providing ONEY payment facility
Date: 11:00 AM
Symptoms:
ONEY payments may be in error
Merchants may notice an increase in "02101 - System Internal Error" messages

We are working to resolve the issue as quickly as possible.

Payline Team
Jul 25, 12:13 CEST
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 15:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:31 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Jul 21, 10:19 CEST
Resolved - This incident has been resolved.
Jul 21, 00:04 CEST
Identified - Acquirer BNPP confirms an issue on their side. Their team works to resolve this issue as soon as possible
Jul 20, 23:50 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.12PM CET

Some merchants may experience issues on payment processing for the following acquirers: BNPP.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jul 20, 23:26 CEST
Jul 20, 2021
Jul 19, 2021
Resolved - BNPP confirms an issue and a fix for this one at 11.46. End of disruption.
Jul 19, 23:59 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.02PM CET

Some merchants may experience issues on payment processing for the following acquirers: BNPP.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jul 19, 23:37 CEST
Jul 18, 2021
Resolved - Incident resolved at 07:35 PM french time
Jul 18, 20:04 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes


Date: from 6.44PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Jul 18, 19:24 CEST
Resolved - Incident resolved at 02:14 AM French time
Jul 18, 02:34 CEST
Update - We are continuing to work on a fix for this issue.
Jul 18, 02:32 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes


Date: from 1.27AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Jul 18, 02:20 CEST
Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Resolved - This incident has been resolved.
Jul 15, 17:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 16:20 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis), Crédit Agricole
Date: from 2.05PM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Jul 15, 14:21 CEST
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Jul 13, 16:25 CEST
Jul 14, 2021

No incidents reported.