Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 10:50 CET
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Date: from 6.00AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 22, 09:42 CET
Completed - The scheduled maintenance has been completed.
Nov 22, 05:59 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Nov 19, 16:36 CET
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Resolved - This incident has been resolved.
Nov 20, 13:56 CET
Monitoring - BNPP has activited their backup server at 15h17 CET. Acceptance rate seems to be back to normal since this date.
We are continuing to monitor
Nov 19, 15:23 CET
Update - The acquirer BNPP has confirmed an issue on their side. They are working on the issue
Nov 19, 13:54 CET
Identified - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 01.00 PM

Some merchants may experience issues on payment processing for the following acquirers: BNPP.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Nov 19, 13:26 CET
Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 10:51 CET
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard
Date: from 11.05AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 18, 11:23 CET
Nov 18, 2021
Resolved - Incident resolved at 09.05PM
Nov 18, 21:55 CET
Monitoring - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard
Date: from 7.52PM

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 18, 20:29 CET
Resolved - This incident has been resolved.
Nov 18, 10:51 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 16:01 CET
Identified - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes


Date: from 12.00 PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 17, 13:39 CET
Resolved - This incident has been resolved.
Nov 18, 10:50 CET
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Date: from 5.47PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 17, 18:17 CET
Resolved - Incident resolved at 00:30 AM.
Nov 18, 00:34 CET
Identified - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.10 PM

Some merchants may experience issues on payment processing for the following acquirers: Credit Mutuel Arkea.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Nov 18, 00:08 CET
Nov 17, 2021
Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 12:03 CET
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis), La banque postale
Date: from 10.45AM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Nov 16, 11:43 CET
Nov 15, 2021
Resolved - Bank confirms resolution of this issue on their side
Nov 15, 10:29 CET
Monitoring - No more connection SAA error since 8.38. We ask confirmation to the bank that issue is fixed
Nov 15, 08:58 CET
Identified - Impacted: every merchant having a contrat with an acquirer
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 5.45AM CET
Some merchants may experience issues on payment processing for the acquirer : LCL.

We are contacting this acquirer to resolve the issue as quickly as possible.

Payline Team
Nov 15, 06:08 CET
Nov 14, 2021

No incidents reported.