Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2021
Resolved - This incident has been resolved.
Apr 21, 14:10 CEST
Monitoring - End of disturbances at 10:55AM CET
Apr 21, 11:32 CEST
Identified - Impacted: merchants providing PAYPAL payment facility
Symptoms:
PAYPAL payments may be in error
Merchants may notice an increase in "02101 - internal erreur" messages
Date: from 7.18AM CET
We are working and contacting our partner to resolve the issue as quickly as possible.

Payline Team
Apr 21, 07:54 CEST
Completed - The scheduled maintenance has been completed.
Apr 21, 05:26 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 16, 11:41 CEST
Apr 20, 2021

No incidents reported.

Apr 19, 2021
Resolved - end of disturbances at 10:00AM CET
Apr 19, 10:06 CEST
Identified - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 8.30AM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 19, 08:56 CEST
Apr 18, 2021
Resolved - This incident has been resolved.
Apr 18, 08:18 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: CMUT ARKEA
Date: from 7.15PM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Apr 18, 07:46 CEST
Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - This incident has been resolved.
Apr 16, 10:16 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: VISA
Date: from 8.51PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 16, 09:06 CEST
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 07:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:40 CEST
Completed - The scheduled maintenance has been completed.
Apr 15, 06:25 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 CEST
Scheduled - Updates of our 3DS software will be carried out on our main data centre from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 14, 11:49 CEST
Apr 14, 2021
Resolved - end of disturbances at 4:10PM CET
Apr 14, 16:17 CEST
Identified - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 3.30PM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 14, 15:52 CEST
Completed - The scheduled maintenance has been completed.
Apr 14, 15:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:31 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 14, 11:54 CEST
Resolved - end of disturbances at 12:20PM CET
Apr 14, 12:23 CEST
Identified - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 11.30AM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 14, 11:48 CEST
Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 11:27 CEST
Scheduled - As part of our engagement to improve Payline scalability and performances, we will be carrying out planned operations on our main data centre infrastructure.

Operations on transactions older than 10 days will be impossible between 1 am and 2 am CET on 13/04.
Payment processing will be routed to our backup data centre during these operations to avoid disruption.

Payline Team
Apr 12, 11:21 CEST
Apr 13, 2021
Apr 12, 2021
Resolved - end of disturbances at 2:45 p.m.
Apr 12, 14:50 CEST
Identified - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 12.50PM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 12, 13:51 CEST
Resolved - End of latency to api paypal at 10:50 am
This incident has been resolved.
Apr 12, 11:08 CEST
Identified - Impacted: merchants providing PAYPAL payment facility
Symptoms:
PAYPAL payments may be in error
Merchants may notice an increase in "02020 - transaction refused by partner" messages
Date: from 10.08AM CET
We are working and contacting our partner to resolve the issue as quickly as possible.

Payline Team
Apr 12, 10:29 CEST
Apr 11, 2021
Resolved - End of errors with Mastercard at 17:15PM
Apr 11, 18:13 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: Mastercard
Date: from 4.00PM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Apr 11, 17:12 CEST
Resolved - End of connection errors with BNPP at 01:20AM CET.
Payment processing has been routed back to our main data centre.
Apr 11, 01:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 01:38 CEST
Identified - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 1.00AM CET
Some merchants may experience issues on payment processing for the following acquirers: BNPP.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payment processing will be routed to our backup data centre.

Payline Team
Apr 11, 01:22 CEST
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 18:48 CEST
Investigating - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 17.27PM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 8, 18:08 CEST
Completed - The scheduled maintenance has been completed.
Apr 8, 10:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:01 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 7, 17:09 CEST
Completed - Payment processing has been routed back to our main data centre.
Apr 8, 06:11 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:00 CEST
Scheduled - Updates/Upgrades of our software infrastructure will be carried out on our main data centre from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 6, 10:09 CEST
Apr 7, 2021
Resolved - Issue is resolved for this acs since 02:15 AM CET.
Apr 7, 02:54 CEST
Identified - Bank: La banque postale.
Apr 7, 01:45 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Date: from 00.15AM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Apr 7, 00:20 CEST