Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 05:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:03 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Oct 20, 17:18 CEST
Oct 20, 2021
Resolved - No more connexion error to paypal
Oct 20, 10:22 CEST
Investigating - Impacted: merchants providing PAYPAL payment facility

Symptoms:
- PAYPAL payments may be in error
- Merchants may notice an increase in "02101 - System internal error" messages

Date: from 6.11AM CET

We are contacting our partner to resolve the issue as quickly as possible.

Payline Team
Oct 20, 07:22 CEST
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:30 CEST
Scheduled - As part of our engagement to improve Payline scalability and performances, we will be carrying out planned operations on our main data centre storage infrastructure.

Payment processing will be routed to our backup data centre during these operations to avoid disruption.

Payline Team
Oct 19, 15:41 CEST
Oct 19, 2021
Resolved - This incident has been resolved.
Oct 19, 17:58 CEST
Update - A fix has been implemented at 5.20 PM CET and we are monitoring results.
Oct 19, 17:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 17:46 CEST
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 5.10PM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 19, 17:22 CEST
Completed - The scheduled maintenance has been completed.
Oct 19, 08:55 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Oct 18, 14:44 CEST
Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 12:43 CEST
Identified - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
- Date: from 10.10AM

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 18, 11:05 CEST
Completed - The scheduled maintenance has been completed.
Oct 18, 12:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:12 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payline Team
Oct 18, 11:07 CEST
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - MasterCard has confirmed an issue on their side. Only buyers having a challenge flow were impacted and were not able to finalize their payment.
This issue is resolved since 12h55 CEST, even if we do not have a formal confirmation from Mastercard yet.
Oct 15, 14:02 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard
Date: from 8.05 AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 15, 10:24 CEST
Resolved - This incident has been resolved.
Oct 15, 10:24 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis), Banque Populaire
Date: from 9.00AM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Oct 15, 09:22 CEST
Resolved - ARKEA confirmed an issue on their authorization systems. No more connection error since 11.43 PM CET
Oct 15, 00:19 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 2.02PM CET

Some merchants may experience issues on payment processing for the following acquirers: Credit Mutuel Arkea.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Oct 14, 22:37 CEST
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 10:53 CEST
Identified - Impacted: merchants using 3DSecure solutions on payment processing, merchants using 3DSecure triggering from Payline Fraud Detection Engine
Symptoms:
Payment sessions may end up being expired for merchants using Payline web pages
Merchants may notice an increase in "02324 - session expired" messages
Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes
Network: Mastercard
Date: from 9.05AM CET
We are working to resolve the issue as quickly as possible.

Payline Team
Oct 14, 09:21 CEST
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Payline Team
Oct 13, 15:09 CEST
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 15:08 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:30 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payline Team
Oct 13, 11:48 CEST
Resolved - This incident has been resolved.
Oct 13, 14:19 CEST
Identified - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 9.20AM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 13, 09:30 CEST
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - This incident has been resolved.
Oct 8, 14:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 14:14 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 13:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 13:42 CEST
Investigating - Impacted: all merchants
Symptoms: merchants may notice an increase in timeout error messages
Merchants may notice some HTTP 404 or 400 errors
Date: from 12.52AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 7, 13:05 CEST