Monext Online API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Resolved - This incident has been resolved.
Sep 18, 01:10 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "03009 3DS technical error" or "04002 Fraud detected" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: VISA and MASTERCARD
Date: from 10:30PM CET

We are working to resolve the issue as quickly as possible.

Payline Team

Sep 18, 00:39 CEST
Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 14:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 14:16 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "03022 Authentication verification failed" or "04002 Fraud detected" messages

Banks: Caisse Epargne (Natixis) and BNPP
Date: from 1.50PM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team

Sep 15, 14:06 CEST
Sep 14, 2022

No incidents reported.

Sep 13, 2022
Resolved - This incident has been resolved.
Sep 13, 13:42 CEST
Update - This incident has been resolved.
Sep 13, 13:42 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages


Some merchants may experience issues on payment processing for the following acquirers: Banque Populaire and Caisse Epargne

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Sep 13, 12:58 CEST
Sep 12, 2022
Resolved - This incident has been resolved.
Sep 12, 18:24 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 18:24 CEST
Investigating - Impacted: merchants providing Cofidis NxCB payment

Symptoms:
- 02102 External server communication error

Date: from 2.25 PM CET

We are working and contacting our partner to resolve the issue as quickly as possible.

Payline Team

Sep 12, 16:35 CEST
Resolved - This incident has been resolved.
Sep 12, 14:44 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 13:59 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in '04002 Fraud detected" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive "03008 Payline technical error" error codes


Date: from 12.25 PM CET

We are working to resolve the issue as quickly as possible.

Payline Team

Sep 12, 13:27 CEST