tag:status.payline.com,2005:/historyPayline Status - Incident History2024-03-29T06:23:58+01:00Paylinetag:status.payline.com,2005:Incident/203880042024-03-28T16:12:54+01:002024-03-28T16:12:54+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V24.2-RC1 - 28/03/2024 2.30pm CET<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:12</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:14</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/203848282024-03-28T10:42:43+01:002024-03-28T10:42:43+01:00[PRODUCTION] [PARTIAL OUTAGE] [File Transfer and Reporting] - Some merchants did not receive transactions or payments reporting files<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:54</var> CET</small><br><strong>Investigating</strong> - Impacted: merchants receiving transactions or payments reporting files<br />Symptoms:<br />- Delayed reception on reporting file<br />Root Cause : Intern<br /><br />Some merchants did not receive transactions or payments reporting files<br />We are working to resolve the issue as quickly as possible.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/203487942024-03-25T09:32:46+01:002024-03-25T09:32:46+01:00[PRODUCTION] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Resolved</strong> - Impacted: merchants using 3DSecure solutions on payment processing<br /><br />Symptoms:<br />- Errors 03003 Authentification failed and 03009 3DS Technical error<br /><br />Network: Mastercard <br />Date: from 25/03/2024 11.00PM CET to 25/03/2024 11.25PM<br />Root Cause : Internal<br /><br /><br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/202920922024-03-19T06:44:55+01:002024-03-19T06:44:55+01:00[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Hotfix Release V24.1.1 - 19/03/2024 6am-7am CET<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:44</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:41</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br /><br />Monext Online Team</p>tag:status.payline.com,2005:Incident/202916582024-03-18T15:36:32+01:002024-03-18T15:36:32+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - Hotfix Release V24.1.1 - 18/03/2024 3pm-4pm CET<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:36</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:51</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/202336672024-03-13T18:40:33+01:002024-03-13T18:40:33+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - system patch - 13/03/2024 14:22am-17:30am CET<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:40</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:22</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:21</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/202272172024-03-13T07:00:13+01:002024-03-13T07:00:13+01:00[PRODUCTION] [MAINTENANCE] [3DSecure] - Security improvement - 13/03/2024 5am-7am CET<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:01</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled security maintenance on 3DS component during this time.<br /><br />Monext Online Team</p>tag:status.payline.com,2005:Incident/202132482024-03-12T05:20:19+01:002024-03-12T05:20:19+01:00[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release 24.1 - 12/03/2024 4am CET<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:20</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:09</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/202062132024-03-10T13:40:56+01:002024-03-10T13:40:56+01:00[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:40</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Investigating</strong> - Impacted: every merchant having a contrat with those acquirers<br />Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages<br />Date: from 9.51AM CET<br />Root Cause : Partner<br /><br /><br />Some merchants may experience issues on payment processing for the following acquirers: Crédit Mutuel Arkea<br /><br />We are contacting those acquirers to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/201744312024-03-06T11:15:18+01:002024-03-06T11:15:18+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - 3DSECURE patch - 06/03/2024 10:50am-11:20am CET<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:15</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:50</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:47</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/201573212024-03-05T07:28:52+01:002024-03-05T07:28:52+01:00[PRODUCTION] [MAINTENANCE] [3DSecure] - Security improvement - 05/03/2024 5am-7am CET<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:28</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled security maintenance on 3DS component during this time.<br /><br />Monext Online Team</p>tag:status.payline.com,2005:Incident/200960132024-02-29T17:26:25+01:002024-02-29T17:26:25+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release 24.1 - 29/02/2024 2.30pm CET<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:26</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:11</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/200859722024-02-28T12:19:45+01:002024-02-28T12:19:45+01:00[SANDBOX] [SERVICE DISRUPTION] [API services] - Some merchants may experience disruption on 3DS treatments<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>12:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Investigating</strong> - Impacted : merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls <br />Symptoms: merchants may notice an increase in "03009 - 3DS Technical errorr" messages<br />Root Cause : Intern<br /><br />We are working to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/200462432024-02-22T11:44:23+01:002024-02-22T11:44:23+01:00[SANDBOX] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:44</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:39</var> CET</small><br><strong>Investigating</strong> - Impacted: merchants using Payline Back Office to search transactions on sandbox environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails <br /><br />Symptoms:<br />- Slowness and/or error page in Payline back office's search facility<br />- Slowness on getTransactionDetails API calls<br />- Delayed reception of fraud alert emails<br />- Date: from 9.17AM CET<br /><br />Some merchants may experience disruption on Payline back office.<br /><br />We are working to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/200384602024-02-22T06:29:24+01:002024-02-22T06:29:24+01:00[PRODUCTION] [MAINTENANCE] [Back Office] - Security improvement - 22/02/2024 6am-7am CET<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:29</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:44</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Back Office during this time.<br /><br />Monext Online Team</p>tag:status.payline.com,2005:Incident/200279742024-02-20T12:27:32+01:002024-02-20T12:27:32+01:00[SANDBOX] [SERVICE DISRUPTION] [API services] - Some merchants may experience disruption on 3DS treatments<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Investigating</strong> - Impacted : merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls <br />Symptoms: merchants may notice an increase in "03009 - 3DS Technical errorr" messages<br />Date: from 11:30AM CET<br />Root Cause : Intern<br /><br />We are working to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/199855242024-02-14T19:12:52+01:002024-02-14T19:12:52+01:00[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:12</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:46</var> CET</small><br><strong>Investigating</strong> - Impacted: every merchant having a contrat with those acquirers<br />Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages<br />Date: from 6:15PM CET<br />Root Cause : Partner<br /><br /><br />Some merchants may experience issues on payment processing for the following acquirers: Socièté Générale et La Banque Postale<br /><br />We are contacting those acquirers to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/199652022024-02-14T15:27:31+01:002024-02-14T15:27:31+01:00[SANDBOX] [SERVICE DISRUPTION] [API services] - Some merchants may experience disruption on 3DS treatments<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:44</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Investigating</strong> - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls <br />Symptoms: merchants may notice an increase in "03009 - 3DS Technical errorr" messages<br />Date: from 09:51AM CET<br />Root Cause : Intern<br /><br />We are working to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/199809432024-02-14T06:38:20+01:002024-02-14T06:38:20+01:00[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Back Office improvements<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:38</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:34</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:15</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>06:11</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing schedeled maintenance during this time</p>tag:status.payline.com,2005:Incident/199436432024-02-09T08:06:01+01:002024-02-09T08:06:01+01:00[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:03</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>01:59</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:40</var> CET</small><br><strong>Investigating</strong> - Impacted: every merchant having a contrat with those acquirers<br />Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages<br />Date: from 11.13PM CET<br />Root Cause : Partner<br /><br /><br />Some merchants may experience issues on payment processing for the following acquirers: Société Générale<br /><br />We are contacting those acquirers to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/198685242024-01-31T06:57:43+01:002024-01-31T06:57:43+01:00[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release V4.77 - 31/01/2024 4am CET<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:57</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>04:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>17:57</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/198306972024-01-25T11:15:56+01:002024-01-25T17:12:58+01:00[POST-MORTEM] [SANDBOX] [3DSecure] - Some merchants may experience disruption on 3DS transactions<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:15</var> CET</small><br><strong>Resolved</strong> - Impacted: merchants using 3DSecure solutions on sandbox environment<br /><br />Symptoms:<br />- Merchants may notice an increase in "03022 - Authentication verification failed " messages<br />- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes<br /><br />Since 11:13 AM a fix has been implemented and we are monitoring the results.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/198180152024-01-24T16:28:39+01:002024-01-24T16:28:39+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V4.77-RC3 - 24/01/2024 3.00pm CET<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:28</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/197833152024-01-21T11:55:23+01:002024-01-21T11:55:23+01:00[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:51</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:51</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:19</var> CET</small><br><strong>Investigating</strong> - Impacted: every merchant having a contrat with those acquirers<br />Symptoms: payments returning a "01197 - Erreur between MDA ans SSA <br />Date: from 2.02PM CET<br />Root Cause : Partner<br /><br /><br />Some merchants may experience issues on payment processing for the following acquirers: SG<br /><br />We are contacting those acquirers to resolve the issue as quickly as possible. <br /><br />Payline Team</p>tag:status.payline.com,2005:Incident/197386472024-01-17T18:24:52+01:002024-01-17T18:24:52+01:00[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V4.77-RC2 - 17/01/2023 3.15pm CET<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:24</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:15</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance from this time.<br /><br />Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.<br /><br />Payline Team</p>