[PRODUCTION] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Jul 25, 2021 - 22:26 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2021 - 16:39 CEST
Update
We are continuing to investigate this issue.
Posted Jul 25, 2021 - 14:57 CEST
Investigating
Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- 3DSecure authentication may not be possible
- Merchants may notice an increase in "02324 - session expired" messages

Banks: Caisse Epargne (Natixis)
Date: from 11.30 PM CET

We are contacting those banks to resolve the issue as quickly as possible.

Payline Team
Posted Jul 25, 2021 - 13:50 CEST
This incident affected: 3D Secure.
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