[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Jan 15, 2022 - 20:03 CET
Identified
The issue still ongoing is confirmed by Credit Mutuel ARKEA. Their teams are mobilized to resolve this incident as soon as possible
Posted Jan 15, 2022 - 19:12 CET
Investigating
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 7.45PM CET

Some merchants may experience issues on payment processing for the following acquirer: Credit Mutuel Arkea.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jan 15, 2022 - 18:20 CET
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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