Payline Status - [PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Sep 13, 2022 - 13:42 CEST

Update

This incident has been resolved.

Posted Sep 13, 2022 - 13:42 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages

Some merchants may experience issues on payment processing for the following acquirers: Banque Populaire and Caisse Epargne

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Posted Sep 13, 2022 - 12:58 CEST

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.