Payline Status - [PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on transaction search

[PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on transaction search

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Oct 13, 2021 - 14:19 CEST

Identified

Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms:
Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 9.20AM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team

Posted Oct 13, 2021 - 09:30 CEST

This incident affected: Back Office.