[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Apr 26, 2021 - 12:42 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 26, 2021 - 12:07 CEST
Investigating
Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 11.48AM CET

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Apr 26, 2021 - 11:51 CEST
This incident affected: Web Service API and Hosted Payment Pages.