[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with an acquirer
Incident Report for Payline
Resolved
Bank confirms resolution of this issue on their side
Posted Nov 15, 2021 - 10:29 CET
Monitoring
No more connection SAA error since 8.38. We ask confirmation to the bank that issue is fixed
Posted Nov 15, 2021 - 08:58 CET
Identified
Impacted: every merchant having a contrat with an acquirer
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 5.45AM CET
Some merchants may experience issues on payment processing for the acquirer : LCL.

We are contacting this acquirer to resolve the issue as quickly as possible.

Payline Team
Posted Nov 15, 2021 - 06:08 CET
This incident affected: Web Service API, Hosted Payment Pages, and Payment Method.
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