[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Jul 21, 2021 - 00:04 CEST
Identified
Acquirer BNPP confirms an issue on their side. Their team works to resolve this issue as soon as possible
Posted Jul 20, 2021 - 23:50 CEST
Investigating
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.12PM CET

Some merchants may experience issues on payment processing for the following acquirers: BNPP.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jul 20, 2021 - 23:26 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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