Payline Status

Nov 20, 2024

[PRODUCTION] [SERVICE DISRUPTION] [PAYMENT PROCESSING] - Some merchants may experience slowness and disruption on payment processing

Resolved - This incident has been resolved.
Nov 20, 16:00 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 11:30 CET

Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 10.19AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 20, 10:48 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

[SANDBOX] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on our Back Office

Resolved - This incident has been resolved.
Nov 18, 17:08 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 16:34 CET

Identified - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 2.40PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 18, 15:44 CET

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing

Resolved - This incident has been resolved.
Nov 14, 20:08 CET

Update - We are continuing to monitor for any further issues.
Nov 14, 19:13 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 19:13 CET

Update - We are continuing to investigate this issue.
Nov 14, 19:02 CET

Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 18.25PM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 14, 19:01 CET

Nov 13, 2024

[PRODUCTION] [PARTIAL OUTAGE] [File Transfer and Reporting] - Some merchants did not receive transactions or payments reporting files

Resolved - This incident has been resolved.
Nov 13, 09:26 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 08:02 CET

Investigating - Impacted: merchants receiving transactions or payments reporting files
Symptoms:
- Delayed reception on reporting file
Root Cause : Intern

Some merchants did not receive transactions or payments reporting files
We are working to resolve the issue as quickly as possible.

Payline Team
Nov 13, 07:43 CET

[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release V24.9 - 13/11/2024 4am CET

Completed - The scheduled maintenance has been completed.
Nov 13, 07:10 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Nov 12, 16:54 CET

Nov 12, 2024

[PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on our Back Office

Resolved - This incident has been resolved.
Nov 12, 19:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 19:09 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 18:47 CET

Investigating - We are currently investigating this issue.
Nov 12, 17:01 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 15:42 CET

Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 2.15PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 12, 14:49 CET

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

[SANDBOX] [MAINTENANCE] [NO IMPACT] - MEH 24.9-RC2 - 07/11/2024 10.00am CET

Completed - The scheduled maintenance has been completed.
Nov 7, 11:33 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 CET

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Nov 6, 17:03 CET

Nov 6, 2024

[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing

Resolved - This incident has been resolved.
Nov 6, 23:00 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 22:37 CET

Identified - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 22:16PM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Nov 6, 22:29 CET