Monext Online API

All Systems Operational

Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025
[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Resolved - This incident has been resolved.
Apr 3, 05:46 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 23:40 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.05PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: LA BANQUE POSTALE

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Apr 2, 23:39 CEST
Apr 2, 2025
Apr 1, 2025
[SANDBOX] [MAINTENANCE] [NO IMPACT] - 3DSecure component upgrade - 01/04/2025 3.30pm CET
Completed - The scheduled maintenance has been completed.
Apr 1, 15:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:30 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 1, 15:25 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Resolved - This incident has been resolved.
Mar 28, 21:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 20:54 CET
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "02101 - System internal error (frontend)" and "01197 - Erreur between MDA and SAA"
Date: from 6.08PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Mar 28, 18:29 CET
Mar 27, 2025
[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V25.4-RC1 - 27/03/2025 2.30pm CET
Completed - The scheduled maintenance has been completed.
Mar 27, 16:27 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 14:30 CET
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Mar 26, 10:26 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Resolved - This incident has been resolved.
Mar 20, 16:58 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 16:52 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 16:52 CET
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" messages
Date: from 16.18 PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Populaire and Caisse Epargne

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Mar 20, 16:47 CET
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