[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Jul 05, 2025 - 14:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 04, 2025 - 16:13 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.45 AM CET
Root Cause : partner

Some merchants may experience issues on payment processing for the following acquirers: All

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Posted Jul 04, 2025 - 13:46 CEST

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.