Payline Status

Monext Online API

All Systems Operational

Web Service API Operational

Hosted Payment Pages Operational

3D Secure Operational

Fraud Detection Engine Operational

Back Office Operational

Sandbox Operational

Payment Method Operational

File Transfer and Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing

Resolved - This incident has been resolved.
Apr 17, 15:20 CEST

Update - The technical incident was from 10:49 am to 10:53. The situation is now stable. We continue to monitoring.

Root Cause : Infra
Apr 17, 11:43 CEST

Monitoring - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 10.50AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 17, 11:01 CEST

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

[PRODUCTION] [Delay on reporting file] [File Transfert and Reporting] - Some merchants did not receive transactions or payments reporting files

Resolved - This incident has been resolved.
Apr 12, 03:02 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 02:04 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 12, 02:04 CEST

Investigating - Impacted: merchants receiving a transaction or payment reporting file

Symptoms:
- Delayed reception on reporting file

Some merchants did not receive transactions or payments reporting files
We are working to resolve the issue as quickly as possible.

Payline Team
Apr 12, 01:13 CEST

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

[PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on our Back Office

Resolved - This incident has been resolved.
Apr 9, 16:55 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 16:22 CEST

Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 4.12PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 9, 16:19 CEST

[PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on our Back Office

Resolved - This incident has been resolved.
Apr 9, 15:34 CEST

Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 3PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Apr 9, 15:13 CEST

[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release V24.2 - 09/04/2024 4am CET

Completed - The scheduled maintenance has been completed.
Apr 9, 05:42 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 CEST

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Apr 5, 14:25 CEST