Payline Status

Monext Online API

All Systems Operational

Web Service API Operational

Hosted Payment Pages Operational

3D Secure Operational

Fraud Detection Engine Operational

Back Office Operational

Sandbox Operational

Payment Method Operational

File Transfer and Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 9, 2025

No incidents reported today.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Resolved - This incident has been resolved.
Jul 5, 14:45 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 4, 16:13 CEST

Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.45 AM CET
Root Cause : partner

Some merchants may experience issues on payment processing for the following acquirers: All

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jul 4, 13:46 CEST

Jul 4, 2025

[SANDBOX] [SERVICE DISRUPTION] [API services] - Some merchants may experience slowness and disruption on payment processing

Resolved - This incident has been resolved.
Jul 4, 09:24 CEST

Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from ??.??PM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Jul 4, 09:12 CEST

Jul 3, 2025

[SANDBOX] [MAINTENANCE] [NO IMPACT] - Release V25.7 - 03/07/2025 2.30pm CET

Completed - The scheduled maintenance has been completed.
Jul 3, 16:44 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:30 CEST

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Jul 3, 10:53 CEST

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Resolved - This incident has been resolved.
Jun 30, 22:32 CEST

Monitoring - Issue ended
Jun 30, 22:31 CEST

Identified - The issue is still in progress, confirmed by BNPP
Jun 30, 20:47 CEST

Update - We are continuing to investigate this issue.
Jun 30, 20:34 CEST

Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01909 - Bank server Internal error" messages
Date: from 19:09 PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: BNPP
We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jun 30, 19:51 CEST

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.