Payline API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 15, 10:31 CET
Jan 17, 2021
Resolved - End of connection errors with BARCLAYS at 04:51AM CET.
Jan 17, 05:21 CET
Investigating - Impacted: every merchant having a contrat with this acquirer
Symptoms: payments returning a "01199 - Error connection SAA"
Date: from 4.15AM CET
Some merchants may experience issues on payment processing for the the acquirer: Barclay Card.

We are contacting this acquirer to resolve the issue as quickly as possible.

Payline Team
Jan 17, 04:48 CET
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - End of connection errors with EMS and BARCLAYS at 00:36AM CET
Jan 14, 01:15 CET
Identified - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01199 - Error connection SAA"
Date: from 0.00AM CET
Some merchants may experience issues on payment processing for the following acquirers: Barclay Card and EMS.

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Jan 14, 00:25 CET
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 18:28 CET
Investigating - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails
Symptoms: Slowness and/or error page in Payline back office's search facility
Slowness on getTransactionDetails API calls
Delayed reception of fraud alert emails
Date: from 10.04AM CET
Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Jan 11, 10:23 CET
Jan 10, 2021

No incidents reported.

Jan 9, 2021
Resolved - This incident has been resolved.
Jan 9, 09:21 CET
Investigating - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails

Symptoms:
- Slowness and/or error page in Payline back office's search facility
- Slowness on getTransactionDetails API calls
- Delayed reception of fraud alert emails
- Date: from 4.30PM CET

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Jan 8, 17:21 CET
Jan 8, 2021
Resolved - Impacted: every merchant having a contrat with acquirer UNICRE
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.06AM to 11.29AM CET

End of connection errors with unicre at 11:29AM. SAA unicre confirm the end of the issue
Jan 8, 11:52 CET
Investigating - Impacted: every merchant having a contrat with acquirer UNICRE
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.06AM CET

Some merchants may experience issues on payment processing for the following acquirer: UNICRE.

We are contacting this acquirer to resolve the issue as quickly as possible.

Payline Team
Jan 8, 11:28 CET
Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.