Monext Online API
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls with 3DS authentication
Symptoms: merchants may notice an increase in "03022 Authentication verification failed", "04002 Fraud detected", "03007 DS or ACS error" , "03009 3DS technical error" messages

Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team

Jun 14, 2024 - 14:19 CEST
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Major Outage
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

Unresolved incident: [SANDBOX] [SERVICE DISRUPTION] [3D secure] - Some merchants may experience slowness and disruption on payment processing.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 06:53 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.

Monext Online Team

Jun 12, 18:11 CEST
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 16:51 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 15:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payline Team

Jun 12, 14:40 CEST
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 15:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 15:57 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" messages
Date: from 12:02 PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing

We are investigate to resolve the issue as quickly as possible.

Payline Team

Jun 11, 12:44 CEST
Completed - The scheduled maintenance has been completed.
Jun 11, 08:12 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Jun 10, 16:51 CEST
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - This incident has been resolved.
Jun 8, 18:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 18:34 CEST
Investigating - Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "03009- 3DS Technical error" messages
- Merchants using doAuthorization and/or verifyEnrollment APIs may receive error codes

Network: Mastercard and VISA
Date: from 5PM CET
Root Cause : Visa

We are working to resolve the issue as quickly as possible.

Payline Team

Jun 8, 17:48 CEST
Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 16:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 14:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Jun 6, 13:45 CEST
Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 15:57 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 14:15 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 14:13 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payline Team

Jun 3, 14:06 CEST
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.