Monext Online API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Completed - The scheduled maintenance has been completed.
Dec 10, 05:57 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:00 CET
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Dec 9, 09:27 CET
Dec 9, 2024
Resolved - This incident has been resolved.
Dec 9, 16:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 15:25 CET
Investigating - We are currently investigating this issue.
Dec 9, 14:37 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 14:36 CET
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 2.19PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: la Bnaque Postale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Dec 9, 14:36 CET
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 10:38 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 CET
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Dec 4, 15:04 CET
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - This incident has been resolved.
Dec 2, 17:24 CET
Update - We are continuing to investigate this issue.
Dec 2, 11:25 CET
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 2.02PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Postale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Dec 2, 11:18 CET
Dec 1, 2024
Resolved - This incident has been resolved.
Dec 1, 19:53 CET
Update - We are continuing to work on a fix for this issue.
Dec 1, 19:13 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 18:36 CET
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 5.40PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Postale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Dec 1, 18:36 CET
Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.