Monext Online API

All Systems Operational

Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Resolved - This incident has been resolved.
Jul 5, 14:45 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 4, 16:13 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.45 AM CET
Root Cause : partner


Some merchants may experience issues on payment processing for the following acquirers: All

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Jul 4, 13:46 CEST
Jul 4, 2025
Resolved - This incident has been resolved.
Jul 4, 09:24 CEST
Investigating - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from ??.??PM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team

Jul 4, 09:12 CEST
Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 16:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:30 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Jul 3, 10:53 CEST
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Resolved - This incident has been resolved.
Jun 30, 22:32 CEST
Monitoring - Issue ended
Jun 30, 22:31 CEST
Identified - The issue is still in progress, confirmed by BNPP
Jun 30, 20:47 CEST
Update - We are continuing to investigate this issue.
Jun 30, 20:34 CEST
Investigating - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01909 - Bank server Internal error" messages
Date: from 19:09 PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: BNPP
We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Jun 30, 19:51 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.