Monext Online API
All Systems Operational
Web Service API Operational
Hosted Payment Pages Operational
3D Secure Operational
Fraud Detection Engine Operational
Back Office Operational
Sandbox Operational
Payment Method Operational
File Transfer and Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Resolved - This incident has been resolved.
Apr 17, 15:20 CEST
Update - The technical incident was from 10:49 am to 10:53. The situation is now stable. We continue to monitoring.

Root Cause : Infra

Apr 17, 11:43 CEST
Monitoring - Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 10.50AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team

Apr 17, 11:01 CEST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 03:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 02:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 02:04 CEST
Investigating - Impacted: merchants receiving a transaction or payment reporting file

Symptoms:
- Delayed reception on reporting file

Some merchants did not receive transactions or payments reporting files
We are working to resolve the issue as quickly as possible.

Payline Team

Apr 12, 01:13 CEST
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 16:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 16:22 CEST
Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 4.12PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team

Apr 9, 16:19 CEST
Resolved - This incident has been resolved.
Apr 9, 15:34 CEST
Investigating - Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 3PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team

Apr 9, 15:13 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 05:42 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team

Apr 5, 14:25 CEST
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.