Payline Status

Monext Online API

All Systems Operational

Web Service API Operational

Hosted Payment Pages Operational

3D Secure Operational

Fraud Detection Engine Operational

Back Office Operational

Sandbox Operational

Payment Method Operational

File Transfer and Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

[PRODUCTION] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search

Resolved - This incident has been resolved.
Oct 17, 18:05 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 17:56 CEST

Investigating - Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails

Symptoms:
- Slowness and/or error page in Payline back office's search facility
- Slowness on getTransactionDetails API calls
- Delayed reception of fraud alert emails

Date: from 5.00PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Oct 17, 17:24 CEST

Oct 16, 2024

No incidents reported.

Oct 15, 2024

[PRODUCTION] [MAINTENANCE] [NO IMPACT] - Release V24.8 - 15/10/2024 4am CET

Completed - The scheduled maintenance has been completed.
Oct 15, 05:13 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 CEST

Scheduled - We will be undergoing scheduled maintenance from this time.

Payment processing will be routed to our backup data centre during the maintenance to avoid disruption.

Payline Team
Oct 14, 08:01 CEST

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

[PRODUCTION] [PARTIAL OUTAGE] [Card Issuer or Scheme] - We have detected connection issues with some cards issuer or scheme

Resolved - This incident has been resolved.
Oct 8, 21:29 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 21:17 CEST

Identified - Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01907 - Card provider server error" message
Date: from 6.30 PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: BNPP

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Oct 8, 19:56 CEST