[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Jun 30, 2025 - 22:32 CEST

Monitoring

Issue ended
Posted Jun 30, 2025 - 22:31 CEST

Identified

The issue is still in progress, confirmed by BNPP
Posted Jun 30, 2025 - 20:47 CEST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 20:34 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01909 - Bank server Internal error" messages
Date: from 19:09 PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: BNPP
We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jun 30, 2025 - 19:51 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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