[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Apr 17, 2024 - 15:20 CEST
Update
The technical incident was from 10:49 am to 10:53. The situation is now stable. We continue to monitoring.

Root Cause : Infra
Posted Apr 17, 2024 - 11:43 CEST
Monitoring
Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 10.50AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Apr 17, 2024 - 11:01 CEST
This incident affected: Web Service API and Hosted Payment Pages.
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