Payline Status - [PRODUCTION] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search

[PRODUCTION] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Jan 09, 2021 - 09:21 CET

Investigating

Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails

Symptoms:
- Slowness and/or error page in Payline back office's search facility
- Slowness on getTransactionDetails API calls
- Delayed reception of fraud alert emails
- Date: from 4.30PM CET

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team

Posted Jan 08, 2021 - 17:21 CET

This incident affected: Back Office.