[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Incident Report for Payline
Resolved
Impacted: every merchant having a contrat with LCL acquirer
Symptoms: payments returning a "02102 External server communication error" messages
Date: 05/04/2024 from 4.05AM CET to 4.27AM
Root cause : Analyzing

Some merchants have experienced payment processing issues for the following acquirers: LCL and Amex


Payline Team
Posted Apr 05, 2024 - 09:00 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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