[PRODUCTION] [SERVICE DISRUPTION] [PAYMENT PROCESSING] - Some merchants may experience slowness and disruption on payment processing
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Nov 20, 2024 - 16:00 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 20, 2024 - 11:30 CET
Investigating
Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 10.19AM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Nov 20, 2024 - 10:48 CET
This incident affected: Web Service API, Hosted Payment Pages, 3D Secure, Fraud Detection Engine, and Payment Method.
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