[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Jan 21, 2024 - 11:55 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2024 - 11:51 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 21, 2024 - 11:51 CET
Investigating
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA ans SSA
Date: from 2.02PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: SG

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jan 21, 2024 - 11:19 CET
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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