[PRODUCTION] [PARTIAL OUTAGE] [Back Office] - Some merchants may experience disruption on our Back Office
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Nov 12, 2024 - 19:14 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2024 - 19:09 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 12, 2024 - 18:47 CET
Investigating
We are currently investigating this issue.
Posted Nov 12, 2024 - 17:01 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2024 - 15:42 CET
Investigating
Impacted: merchants using Payline Back Office on live environment.

Symptoms:
- Slowness and/or error page on Payline back office
Date: from 2.15PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Nov 12, 2024 - 14:49 CET
This incident affected: Back Office.