Payline Status - [PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Dec 02, 2024 - 17:24 CET

Update

We are continuing to investigate this issue.

Posted Dec 02, 2024 - 11:25 CET

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 2.02PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: Banque Postale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Posted Dec 02, 2024 - 11:18 CET

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.