[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.
Posted Mar 20, 2025 - 16:58 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2025 - 16:52 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 20, 2025 - 16:52 CET

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" messages
Date: from 16.18 PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Populaire and Caisse Epargne

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Mar 20, 2025 - 16:47 CET
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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