[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved.

Posted Mar 28, 2025 - 21:31 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 28, 2025 - 20:54 CET

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "02101 - System internal error (frontend)" and "01197 - Erreur between MDA and SAA"
Date: from 6.08PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team

Posted Mar 28, 2025 - 18:29 CET

This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.