[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Dec 09, 2024 - 16:45 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2024 - 15:25 CET
Investigating
We are currently investigating this issue.
Posted Dec 09, 2024 - 14:37 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 09, 2024 - 14:36 CET
Investigating
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 2.19PM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: la Bnaque Postale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Dec 09, 2024 - 14:36 CET
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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