[PRODUCTION] [PARTIAL OUTAGE] [Card Issuer or Scheme] - We have detected connection issues with some cards issuer or scheme
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Oct 08, 2024 - 21:29 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2024 - 21:17 CEST
Identified
Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01907 - Card provider server error" message
Date: from 6.30 PM CET
Root Cause : Partner

Some merchants may experience issues on payment processing for the following acquirers: BNPP

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Oct 08, 2024 - 19:56 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, Payment Method, and File Transfer and Reporting.
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