[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

Issue resolved at 17h44, confimerd by Transactis
Posted Jun 14, 2025 - 18:02 CEST

Identified

Transactis has confirmed the incident
Still ongoing from their side
Posted Jun 14, 2025 - 16:21 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01909 – SBank server Internal error" messages
Date: from 15:15 AM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Société Générale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jun 14, 2025 - 15:35 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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