[PRODUCTION] [PARTIAL OUTAGE] [Acquirer] - We have detected connection issues with some acquirer

Incident Report for Payline

Resolved

This incident has been resolved
Posted Jun 13, 2025 - 12:55 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 13, 2025 - 12:20 CEST

Investigating

Impacted: every merchant having a contrat with those acquirers
Symptoms: payments returning a "01197 - Erreur between MDA and SAA" or "01198 – SAA configuration error" messages
Date: from 11.45 AM CET
Root Cause : Partner


Some merchants may experience issues on payment processing for the following acquirers: Banque Société Générale

We are contacting those acquirers to resolve the issue as quickly as possible.

Payline Team
Posted Jun 13, 2025 - 12:11 CEST
This incident affected: Web Service API, Hosted Payment Pages, Back Office, and Payment Method.
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