[PRODUCTION] [DEGRADED PERFORMANCE] [Back Office] - Some merchants may experience disruption on transaction search
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Oct 17, 2024 - 18:05 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2024 - 17:56 CEST
Investigating
Impacted: merchants using Payline Back Office to search transactions on live environment, merchants calling getTransactionDetails API, merchants receiving fraud alert emails

Symptoms:
- Slowness and/or error page in Payline back office's search facility
- Slowness on getTransactionDetails API calls
- Delayed reception of fraud alert emails

Date: from 5.00PM CET
Root Cause : Intern

Some merchants may experience disruption on Payline back office.

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Oct 17, 2024 - 17:24 CEST
This incident affected: Back Office.
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