[PRODUCTION] [SERVICE DISRUPTION] [Hosted Payment Pages] - Some merchants may experience slowness and disruption on payment processing
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Nov 14, 2024 - 20:08 CET
Update
We are continuing to monitor for any further issues.
Posted Nov 14, 2024 - 19:13 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2024 - 19:13 CET
Update
We are continuing to investigate this issue.
Posted Nov 14, 2024 - 19:02 CET
Investigating
Impacted: merchants using payment processing through Payline's web pages, merchants using Payline's web services API calls
Symptoms: merchants may notice an increase in "02102 - External server communication error" messages
Date: from 18.25PM CET
Root Cause : Intern

We are working to resolve the issue as quickly as possible.

Payline Team
Posted Nov 14, 2024 - 19:01 CET
This incident affected: Web Service API and Hosted Payment Pages.
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