[PRODUCTION] [PARTIAL OUTAGE] [3DSecure] - Some merchants may experience disruption on 3DS transactions
Incident Report for Payline
Resolved
Impacted: merchants using 3DSecure solutions on payment processing

Symptoms:
- Payments with error code "03003 - Authentication failed"
- Payment sessions may end up being expired for merchants using Payline web pages
- Merchants may notice an increase in "02324 - session expired" messages
- Merchants using verifyEnrollment APIs may receive error codes "03009 - 3DS technical error"

Date: April 3, 2024 from 00:30AM to 00:40AM
Root Cause : Intern

Payline Team
Posted Apr 03, 2024 - 10:06 CEST
This incident affected: 3D Secure.
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