[PRODUCTION] [PARTIAL OUTAGE] [File Transfer and Reporting] - Some merchants did not receive transactions or payments reporting files
Incident Report for Payline
Resolved
This incident has been resolved.
Posted Nov 13, 2024 - 09:26 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 13, 2024 - 08:02 CET
Investigating
Impacted: merchants receiving transactions or payments reporting files
Symptoms:
- Delayed reception on reporting file
Root Cause : Intern

Some merchants did not receive transactions or payments reporting files
We are working to resolve the issue as quickly as possible.

Payline Team
Posted Nov 13, 2024 - 07:43 CET
This incident affected: File Transfer and Reporting.